Our customers use CallCloud to place business calls. For each call we process the phone number dialed, the time of the call and its outcome, for example whether it reached a person, voicemail, a screener, a phone menu or a dead line. We process this information on behalf of the customer who placed the call.
From calls placed on or after November 27, 2026, we also combine these call outcomes across customers to build models and scores that predict whether and when a number is likely to reach a person, and we may show those scores to other customers. Scores do not reveal who called the number, the caller's notes, or any recording or transcript of the call, and we do not sell this information.
If you were called through CallCloud and want your number excluded from these scores, email support@callcloud.app with the number and we will exclude it.
If you give us your mobile number, for example in the Text the founder chat on this site, we use it only to reply to you.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Because text messaging requires your explicit one-to-one consent, we never share SMS opt-in data or consent. We do not sell or rent your personal information to third parties for their marketing purposes.
Message and data rates may apply. Reply STOP to opt out or HELP for help. Details are in our SMS terms.